Last Updated: June 14, 2026

Privacy Policy

Ossilence operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ossilence is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including payment information, transaction details, and payment confirmations.

• Account information including usernames, passwords, preferences, and settings.

• Transaction information including items viewed, purchased, returned, exchanged, or canceled.

• Communications with us including customer service inquiries and support requests.

• Device information including browser information, IP address, and network details.

• Usage information regarding your interaction with our website and Services.

Personal Information Sources

We may collect personal information:

• Directly from you.

• Automatically through our website and Services.

• Through cookies and similar technologies.

• From service providers and business partners.

• From third-party sources where permitted by law.

How We Use Your Personal Information

We may use your personal information to:

• Process and fulfill orders.

• Provide customer support.

• Improve and personalize your shopping experience.

• Process payments and returns.

• Send transactional and marketing communications.

• Detect fraud and maintain website security.

• Comply with legal obligations.

How We Disclose Personal Information

We may share personal information with:

• Shopify and service providers who help operate our business.

• Payment processors and shipping partners.

• Marketing and advertising partners.

• Legal authorities when required by law.

• Affiliates and business successors in connection with mergers, acquisitions, or business transfers.

Relationship With Shopify

Our store is hosted on Shopify. Information submitted through our store may be transmitted to Shopify and used to provide, improve, and secure the Services. For more information, please review Shopify's Privacy Policy and Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of third-party websites.

Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can remove it.

Security and Retention

We implement reasonable security measures to protect your information. However, no system can guarantee absolute security. We retain personal information only as long as necessary for business, legal, or operational purposes.

Your Rights and Choices

Depending on your location, you may have rights including:

• Accessing your personal information.

• Correcting inaccurate information.

• Requesting deletion of your information.

• Requesting a copy of your information.

• Opting out of certain advertising and marketing practices.

We will respond to valid requests as required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us. You may also have the right to contact your local data protection authority.

International Transfers

Your personal information may be transferred to, stored, and processed in countries outside your own. Where required, we use legally recognized safeguards for international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page along with an updated revision date.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any of your privacy rights, please contact us at:

Ossilence
Email: hello@ossilence.com

We will respond to your request as soon as reasonably possible.